Data Protection (GDPR)
We will only use your information for processing a quotation and for use when ordering and processing an agreement if you decide to accept the quotation. Your data is protected and only used by Ultimate Towbars to process information that is relative to your quote or order. Ultimate Towbars are registered and regulated by the Information Commissioner’s Office at https://ico.org.uk/
Agreement and Contract
When agreeing to a tow bar fitting appointment you (the customer) form an agreement with the seller (Ultimate Towbar Systems Limited) to form a contract for the supply and fitting of a tow bar and electrics, plus any other accessories agreed at the time of accepting the tow bar fitting quote.
We (Ultimate Towbar Systems Limited) agree to supply and fit the tow bar and accessories at a mutually agreed appointment time and place.
It is the customer’s responsibility to ensure their vehicle is suitable for towing and that the vehicle has a towing capacity. (If they intend to tow a trailer or caravan.)
The vehicle fitted with a tow bar MUST be in an accessible location that is off the road (highway) and the boot must be empty.
If child seats need to be moved during fitting the customer will need to refit the seats.
Ultimate Towbar Systems Limited accept no responsibility for any monetary loss due to issues outside of its control. This includes any loss due to missed appointments or technical or product supply issues.
It is the customer’s responsibility to ensure their vehicle is suitable for having a tow bar fitted and that they do not exceed the vehicle’s maximum towing weights.
Payment
To secure an appointment we require payment before we can order parts and secure your appointment. .
Payment can be made with most credit and debit cards or bank transfer (Please let us know if you would like to pay by this method.)
Cash payment can be made but must be agreed upon and completed before fitting. Either by visiting our Sheffield office or our fitters on the day.
Cancelling a towbar fitting appointment / Failed towbar fitting appointment.
We understand that sometimes appointments can’t be kept. So, if you’re unable to keep your towbar fitting appointment then all we ask is that you give us a week’s notice to rearrange your fitting date.
You can cancel your appointment under the following conditions:
If the appointment is cancelled 7 working days or more from the fitting date then the customer will be refunded less the cost of returning the parts to our suppliers.
Cancellation within a week of the fitting appointment the customer will be refunded less the cost of returning parts to our suppliers, plus a fee to cover cancellation losses, this currently works out at £175 plus VAT.
If the vehicle is not available at the time of your towbar fitting appointment, or we are unable to carry out the fitting due to circumstances within your control, or there are modifications to the vehicle that prevent the towbar or electrics being fitted then a £175 plus VAT fee will be required to cover losses.
None of these terms and conditions alters any statutory rights that you have under the Supply and Sale of Goods Act.
Ultimate Towbars is the Trading name of Ultimate Towbar Systems Limited.