Terms & Conditions – Towbar fitting

1. Agreement and Contract Creation

When making an enquiry for a mobile towbar fitting appointment either via email, our website or telephone you will be given a quote for the services, or to have goods fitted by Ultimate Towbars, this constitutes an “offer”.

If you chose to proceed with a fitting appointment we will take your full fitting details, this does not constitute the “acceptance” until the full payment has been taken and you have received a separate email “booking confirmation”, this will be sent once all parts have been ordered.

If for any reason we are unable to source the correct parts for your booking, Ultimate Towbars will not be liable to you except to issue a full refund.

Under no circumstances should you arrange to use your towbar until after the towbar has been fully fitted and you have tested the towbar and all electrics with your trailer, bike carrier or caravan. Ultimate Towbars will not be liable for any missed holidays or costs incurred for any arrangements made by you before your towbar has been fitted and tested.

It is your responsibility to ensure your vehicle is suitable for towing and that the vehicle has the correct towing capacity for your intended use.

These terms are the only terms upon which Ultimate Towbars will contract with you for the purchase of its services.

Ultimate Towbars retains the right to refuse service to anyone without further explanation at our discretion. If it appears you are attempting to place an order dishonestly, fraudulently or by using stolen card details, we will undertake additional checks and, where appropriate report to the relevant external authorities.

 

2. Mobile Bookings

Fitting appointments are offered on either an AM or PM basis. Estimated arrival windows are 9:00am–12:00pm or 12:00pm–5:00pm. Please note these are estimated arrival times only and not the time by which the fitting will be completed. While we make every effort to arrive within the specified window, these times are not contractually guaranteed. You will be informed as soon as reasonably possible of any delays.

All installations must be carried out on a private driveway or suitable car park. For safety reasons, we are unable to complete fittings in unsuitable or unsafe locations. Our technicians require sufficient working space around the vehicle, along with close access to their own vehicle for tools and equipment. We cannot carry out installations on public highways or where parking restrictions apply (e.g. double yellow lines). Any parking fees, permits, or associated costs must be covered by the customer.

Prior to the technician’s arrival, all personal belongings must be removed from the vehicle, including any child seats. It is the customer’s responsibility to refit child seats once the installation is complete.

Photographs will be taken before work begins to document any existing visible damage. We accept no liability for the repair of pre-existing damage, whether visible or not. This includes the exhaust system, which may need to be lowered during installation. We will not be responsible for damage caused to exhaust components due to pre-existing corrosion.

In some cases, a bumper cut may be required to complete the installation. If you do not wish for your bumper to be modified, you must discuss this with us prior to booking so that alternative options can be explored.

Any visible damage believed to have been caused during installation must be reported within 24 hours of completion. Claims made after this period will not be investigated.

We are unable to install a towbar on vehicles with corroded or structurally unsound mounting points. It is the customer’s responsibility to ensure the vehicle is in suitable condition. If, during the fitting, it becomes clear that the vehicle is not fit for installation (including any electrical errors present), the work will be stopped. In such cases, the customer will be liable for any costs incurred, including a standard call-out fee of £175 + VAT (£210 total).

  

3. Cancellation & Appointment Policy

You have the right to cancel your order within 14 days from the point of acceptance. However, if you request that work begins within this period, you agree to waive your right to cancel.

If no costs have been incurred (for example, where parts have not yet been ordered), no cancellation charge will apply. Where costs have been incurred, such as parts being ordered, any refund issued will be reduced to reflect those costs.

If you cancel or rearrange your fitting appointment with less than three full working days’ notice, you will be charged for any incurred costs, including the return of parts, in addition to a cancellation fee. The cancellation fee is £175 + VAT (£210). Return costs will vary depending on the manufacturer and will be calculated at the time of cancellation.

If your vehicle is unavailable at the agreed appointment time, or if we are unable to carry out the fitting due to circumstances within your control (including undeclared modifications, dash errors, corroded chassis or other unsuitability), a standard call-out fee and any incurred costs will be charged. The standard call-out fee is £175 + VAT (£210).

In the event of cancellation on the same day as the scheduled appointment, the cancellation fee, call-out fee, and any applicable parts return costs will be applied and deducted from any refund due.

Where parts have been specially ordered, made to order, or imported, you will be charged for all incurred costs. This may include the full cost of the parts if they are non-returnable. For returnable items, charges may include restocking fees, export fees, and any other associated costs.

 

4. Our Liability to You

Upon completion of the installation, the technicians will test the towing electrics with their testing equipment, if you wish to be shown the lights working on their equipment you will need to ask the technicians at the start of the appointment. It is still your responsibility to test your towbar and electrics before towing.

We offer a 12-month warranty on towbar installations; any problems will be dealt with by us within this period subject to the correct usage of goods at the original fitting address. If upon the technician’s arrival it is evident that the damage or problem are due to an external reason; this includes but is not limited to incorrect usage, negligence or fault with a towed item, then you will be charged the standard call out fee.  

If you believe your towbar installation is faulty or unsatisfactory, you must contact us in the first instance and we are happy to attend under your warranty. Ultimate Towbars will not be responsible for any third-party expenses incurred unless agreed upon by ourselves.

Ultimate Towbars will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with the fulfilment of your order. This includes any losses incurred from missed holidays, or caravan site deposits etc. Under no circumstances should you arrange to use your towbar until after the installation has been completed and you have fully tested the towbar and electrics.

 

5. Data Protection/Privacy Policy

Your data is protected and only used by Ultimate Towbars to process information that is relevant to your quote and fitting appointment, where an order has been accepted. Ultimate Towbars are registered and regulated by the Information Commissioner’s Office.

Your privacy is important to us, so we’ve developed this Privacy Policy, which explains how we collect, use, and disclose your personal information. We collect personal information when you use our website(s), mobile apps, and other online and offline products, services and experiences (collectively, the “Services”). Our full privacy policy can be viewed here https://www.ultimatetowbars.co.uk/privacy-policy/ 

If you have any questions, concerns or complaints regarding this Privacy Policy or how we use your personal information, please contact us via e-mail at fitting@ultimatetowbars.co.uk

We use the personal information we collect for the following reasons:

To send you your towbar fitting quote. This will be sent to you via email and SMS if a mobile number has been provided. Our SMS programme is used only to send quote information and information regarding your appointment if you choose to book with Ultimate Towbars.

To reply to your questions, inquiries, or customer service requests or to send you notices, updates, security alerts, or support and administrative messages.

To provide you with information about the Services that you request from us or which we feel may interest you.

To monitor and analyze trends, usage and activities in connection with our Services and to improve the Services.

To detect, investigate and prevent fraudulent transactions and other illegal activities on the Services and to protect the rights and property of us and our customers.

To carry out our obligations arising from any contracts entered into between you and us, including for billing and collection.

We may also use your personal information to fulfill our obligations as set out by the applicable law, or to carry out any other purpose as described to you at the time your personal information was collected.

Depending on the circumstances, you may have some of the following rights under applicable data protection laws. To exercise any of them, please contact us using the details provided in the “Contact Us” section below: 

You may access, correct, or request deletion of your personal information

You may object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information, (i.e. your data to be transferred in a readable and standardized format).

If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. 

 None of these terms and conditions alters or affects your statutory rights under the Consumer Rights Act 2015. 

Ultimate Towbars is the Trading name of Ultimate Towbar Systems Limited.