We understand that sometimes things happen and you want to cancel your purchase, cancel your fitting appointment, or return your purchase. So here’s our quick guide to getting things sorted.
Cancelling a purchase
Changed your mind, or just want to cancel your purchase? No problem, just contact us via our contact page, and providing we haven’t shipped your items then we will put a stop to the order and organise a refund.
Returning goods to us.
If the item has been shipped then we are unable to offer a replacement or refund until the items are back with us. In this case you can either return the items (unopened) to use, or we can arrange collection for you. (We charge a set return fee of £25 for a collection.)
Returned items must be recieved by us within the first 30 days of the order being placed. Once we have the recieved the goods we will check them and issue a refund within the following three days. . Please keep reading for further details on returning items to us…
We are happy to accept return items, where you have purchased an incorrect product or we have supplied an incorrect product, providing this is done within 30 days of the purchase being made. To do this please contact us first, so we know you’re returning something. All items should be in their original packaging and unopened. Once we receive the item/s we will check it hasn’t been used and that it’s still in the original packaging and then issue you with a refund.
If the goods have been opened then we have to chanrge a £25 fee to cover safety checks and repackaging.. .
If the goods have been fitted, or there are signs of attemped fitting, then unfortunatly we are unable to offer any refund. This is because the product cannot be used due to safety implications and legal requirements.
Cancelling a towbar fitting appointment.
We understand that sometimes appointments can’t be kept. So, if you’re unable to keep your towbar fitting appointment then all we ask is that you tell us at least two working days before the appointment. We then have time to reorganise the appointment for you, or to cancel your order.
If a towbar fitting appointment is cancelled within the 48 hour period then we ask you to pay a cancellation charge of £50. This is to cover the cost of refunding items that we have ordered and for the loss of the appointment time slot.
If you are not availble at the time of your towbar fitting appointment, or we are unable to carry out the fitting due to circunstances within your control, then a £90 fee will be charged to cover refunds, appointnent loss, fuel and time. .
To Organise a rerturn or cancellation please email firstname.lastname@example.org
To cancel a fitting please email the fitting team direct on email@example.com or call us on 0114 360 7080.