Privacy Policy

Last updated: 23/09/2025

Ultimate Towbar Systems Limited (trading as Ultimate Towbars) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us online, by email, or in person.

1. Who We Are

Our registered business is Ultimate Towbar Systems Limited.

  • Company Registration Number: 12398958

  • VAT Registration Number: 348046592

  • Registered Address: Unit 14, Khepera Business Centre, Orgreave Road, Sheffield S13 9LQ

  • Website: https://www.ultimatetowbars.co.uk

We are registered with the Information Commissioner’s Office (ICO) and comply with UK data protection laws.

2. What Data We Collect

We may collect the following personal data:

  • Contact details (name, email address, phone number, postal address) when you contact us or place an order.

  • Order and purchase information to process transactions and manage warranties.

  • Email correspondence and online forms submitted via our website.

3. Why We Collect Your Data

We process your personal information for the following purposes:

  • To fulfil orders and provide products or services you have purchased.

  • To answer your enquiries and provide customer support.

  • To manage product guarantees and provide updates relevant to your towbar system.

  • To send you information or offers that we believe may be of interest or benefit to you (you can opt out of marketing communications at any time).

  • To comply with legal or regulatory obligations.

We will only share your data with third parties where necessary—for example, to register a manufacturer product guarantee.

4. How We Store and Protect Your Data

  • Your personal data is stored securely using appropriate technical and organisational measures.

  • We will not sell, trade, or rent your information to third parties.

  • We will retain your data only as long as necessary to provide our services and comply with legal requirements.

5. Cookies

Our website uses cookies to improve user experience and website functionality. Cookies help us:

  • Enhance site navigation and support secure online shopping.

  • Prevent fraud and improve website security.

  • Understand how visitors use our site, such as pages visited, location data (general, not precise), and device type.

Cookies do not contain personal data and cannot be used to identify you individually.

For details about the cookies we use and how to manage them, please see our Cookie Policy.

6. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal data where legally permitted.

  • Object to or restrict the processing of your data.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Ultimate Towbar Systems Limited
Unit 14, Khepera Business Centre, Orgreave Road
Sheffield S13 9LQ
Email: [Insert dedicated data/privacy email if available]
Phone: [Insert phone number]

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.